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About Us This web site is owned and operated by Rona sewing Machines who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Rona Sewing Machines
143a High Street, Waltham Cross, Herts. EN8 7AP
Phone:01992 640250
Email: sales@ronasewingmachines.co.uk
Company number: 1554867
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Alternatively order by calling 01992 640250
We accept debit or credit card payments as well as PayPal. We accept Visa, Mastercard, Delta, Solo, Maestro and most other major cards.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Standard Delivery;
All machines despatched free to mainland UK only. UK deliveries are dispatched by First Class post, International deliveries are sent by Airmail. Please contact us for international carriage quotes BEFORE ordering. Please note not all machines are available to buy from outside the UK, please check BEFORE ordering.
We aim to despatch your order on the next working day. If for any reason we are out of stock we will immediately contact you and offer you an alternative or a refund. Delivery/shipping times will vary but here is a guide for our Standard Service:
UK First Class post - approx 1 to 2 days
Europe by airmail - approx 2 to 6 days
Rest of the World by airmail - 5 to 15 days, depending upon local conditions and Customs.
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 1-2 business days. International orders are generally received in under 5-15 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
To ensure prompt delivery of your order we keep most of our lines in stock, however on occasion items may become unavailable for reasons beyond our control. All orders are taken subject to availability of stock, if the item you have selected is not available we will offer you the choice of a full refund, or an alternative item.
Tax Charges
All prices include VAT at the current rate
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. Credit card details are never received or held by Onlinesewingmachines. They are not held in clear text on any web site.
For more details of our Credit Card Security process, visit: http://www.securetrading.com.
Guarantee
If for any reason you are not satisfied with your purchase, return the items in original condition and packaging. We will be happy to exchange or issue a refund.
Returns and exchanges should be received within 14 days from date of order for UK customers and within 30 days for international customers.
Warranty
If the your develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return at no cost to the customer. Please retain the original packing materials, in case your item has to be returned to us. In the event that the item should need to be returned to ourselves and the original packaging has not been retained, you will be responsible for any cost's incurred by couriers to return the machine to ourselves and be responsible for any damaged caused in transit. This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bulbs, belts, needle threaders, needle plates & overlocker loopers ), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on [01992 640250] (International +44 1992640250]) or write to us at [143a High Street] [Waltham Cross] [Herts [EN8 7AP] [England]
Privacy Policy
Rona Sewing Machines do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
